Free trial

Every paid Cartema plan starts with a 14-day free trial. No card is needed to start it. If you do not subscribe, the trial ends and nothing is charged.

Cancelling

You can cancel a subscription at any time from your account. Cancelling stops the next renewal; you keep access until the end of the period you already paid for.

Refunds

Because the trial lets you try the full service before paying, we do not refund partial months or unused time on a period that has started.

If you subscribed through the Apple App Store or Google Play, the store handles the payment and its own refund process applies.

Nothing on this page limits any right to a refund that the law gives you as a consumer.

Organisation plans

Organisation plans are not sold through Paddle: they are invoiced by M.D.V.I.A., LLC under an agreement with your organisation. Their terms, including payment and cancellation, are in that agreement.

How to ask

Questions about a charge: write to info@mdvia.am with the e-mail address of your Cartema account and the date of the charge. For a payment made through Paddle you can also reply to Paddle's receipt, or find your order at paddle.net.